Abstract

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Citation

DiMattia, E.A. (1993). Total Quality Management and Servicing Users through Remote Access Technology. Electronic Library, 11(3), 187. Retrieved September 29, 2023 from https://www.learntechlib.org/p/146535/.

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Keywords

• Access to Information
• Communication (Thought Transfer)
• Information Dissemination
• information technology
• Library Administration
• Library Automation
• Library Personnel
• Library Services
• Total Quality Management
• User Needs (Information)
• Users (Information)